Ticket Exchange Policy


All ticket sales are final, and no refunds will be issued.

Please keep your tickets secure and treat them like you would cash.

  1. Only unredeemed full season or 5-Game plan tickets are eligible for exchange.
  2. No single-game tickets or Friends & Family 4-Pack tickets will be exchanged.
  3. Group tickets are not eligible for exchange.
  4. “Comped” tickets are not eligible for exchange.
  5. Tickets may be exchanged in advance of the desired game through the Florence RedWolves box office either in person during normal business hours or via phone. Physical tickets may be necessary to process your exchange. We encourage exchanging tickets in advance for the best seating availability and also to more quickly serve our fans at the box office windows on game day.
  6. Tickets for games impacted by inclement weather will be subject to the Rainout Policy.
  7. This policy is subject to revision throughout the season. Any revisions will be made available as soon as they are finalized.

For any questions, contact your Florence RedWolves sales representative or the ticket office at 843-629-0700.